Refund & Returns Policy – Glam Berry
At Glam Berry, we strive to ensure customer satisfaction with every purchase. Please read our policy carefully before placing an order.
1. Return Eligibility
We accept returns only under the following conditions:
- The item received is damaged, defective, or incorrect
- Return request is made within 3 days of delivery
- Item is unused, in original packaging, and in resellable condition
- Proof (image/video) is provided
2. Non-Returnable Items
We do not accept returns for:
- Change of mind after purchase
- Slight color differences due to lighting or screen
- Used or damaged items (after delivery)
- Sale or discounted items (unless defective)
3. Refund Policy
- Refunds are only issued if a return is approved
- Refund will be processed within 5–7 working days after inspection
- Refunds are issued via:
- Bank transfer / EasyPaisa / JazzCash (depending on customer preference)
4. Exchange Policy
- We offer exchange only for defective or incorrect items
- Exchange depends on product availability
- If the item is not available, a refund will be issued
5. Return Process
To request a return:
- Contact us within 3 days of delivery
- Share your order details and proof (image/video)
- Our team will review and approve/reject the request
- If approved, we will guide you through the return process
6. Shipping Costs
- Customers may need to bear return shipping charges
- In case of damaged or incorrect item, we may cover shipping cost
7. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, orders cannot be cancelled
8. Contact Us
For any return or refund queries:
